Structure guides

Answers to common questions

Pre-sales questions

If you don't select the writer yourself, we will assign your paper to the most competent writer, preferrably English native speaker.

Our order management system picks an array of writers' accounts that best match the criteria you have previously identified in the order form. These criteria are: academic level, level of expertize (different for every subject/topic), number of papers written for the given subject and topic, and reputation with the company.

If you for some reason don't like your writer, you can always contact us and ask to change the writer.

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If you're new to our company, we will pick the best writer for you ourselves. 100% of the time, you'll get a U.S./Canadian/U.K./Australian native editor. If you want your writer be of exact nationality, mention that in your instructions when filling out the order form.

If you are a returning customer, during the ordering process, you will be able to select your editor yourself from the list of those who did editing jobs for you previously. If you want someone different from those on your list, just leave the field empty.

You can talk to us on this matter anytime.

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You will receive your work within the timeframe that you'll specify in your order form, no later than that. If the writer submits the work early, you'll get your work even sooner.

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Our writers and editors get permanent auto-notifications about approaching deadlines (12/6/2 hours before deadline) to which they must respond affirmatively. If we don't get response from the writer within some time, we assign backup writers to your project. In case, your primary writer fails to deliver your work on time, backup writer delivers it.

Normally, if something goes wrong, we try to contact our customers using any means available. Also, it's a good idea to set your deadline at least 6-12 hours ahead of your actual deadline. This prevents failure almost entirely.

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Yes, in many ways. For every project yo create there's an individual page in your dashboard where you can discuss your project with your writer and site administrators, add files, request (reasonably) unlimited drafts, and send revision requests should there be any issues that you'd want fixed.

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No. Firstly, all our papers are 100% original and Turnitin-safe. We hate plagiarism as much as you do. Secondly, the writer in charge of your paper will adjust to your writing style if you privde him or her with a sample of your writing. Lastly, you'll have to read through your paper until you totally ready to answer yout tutor's questions about it.

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Use our on-site contact form to contact us. One of our managers will gert back to you within 8 hours.

Also, feel free to write us an email to

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Yes, you can. Contact us and lay out your payment plan.

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No. Prisitne online reputation and blank legal record means more to us than five bucks for an old essay sold to a stranger.

Reusing previously-written works in new ones is strictly prohibited in our company.

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Include this line into Instructions when filling out order form.

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Access to account

Delete cookies in all browsers that you used to access our website and try again. Sometimes, when people use two or more different browsers, cokkie files that are stored on their computers for some time create conflict.

It is always a good idea to delete cookies in your browser.

If the problem persists, contact us.

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Go to User Login page and enter your login and password. If you enter wrong username or passowrd, you'll get a message about that. If you forgot your password, you can request new one. For username, check your incoming email for registration email from, you'll find your username there.

If you still aren't able to log in, delete your browser cookies.

If nothing helps, contact us.

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Lookup your mail inbox for your password. The title of the message should be something like 'Account details for {Your Username} at'. That email contains your passoword.

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Post-sales questions

All projects get automatically closed after 10 days of inactivity. In other words, we allow 10 days for revision requests. After that, your writer/editor gets paid and the order becomes non-refundable.

In case you need to re-open your project after 10 days since last submission, contact us.

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After your work is completed and project is closed, you will receive a follow-up message asking you to rate your writer, customer service and optionally leave a feedback. Once you submit your feedback it will automatically show up on our website as a user testimonial. All testimonials are anonymous.

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We don't guarantee any results to you but do guarantee quality writing that meets your order requirements.

Results that you want to achieve using our writing/editing service –academic grade, web traffic and search engine results, or successful job interview– are out of our control.

If you believe lower-than-expected results are our responsibility, please contact us with your argumentation.

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You can't do that. We provide fullest functionality for customer-writer communication, so, please, feel free to use our on-site tools.

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Once your writer / editor finished their job and the oucome has been checked by a manager, you will receive an email notification stating that the work has in fact been finished. In the email there will be a link to your project page.

On your project page, you will find a Download link to your final paper or article. Use that link to download your work.

If the file is too large, or of an exotic file format, we'll send the file to your email directly.

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If the Download link to your work is broken, please contact us ASAP.

If you can download the file but the file is corrupted, ask your writer to check the file for possible flaws and re-submit it once again. If the proble persists, contact the administration.

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Check service price

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Business writing service – Check price

Our guarantees

Our support managers are responsive, knowledgeable and customer-friendly. Do not hesitate to contact us anytime, with any questions, concerns, or ideas.

If we don't meet your order requirements, and fail to deliver satisfying work revisions, your money will be returned.

If, for some reason, your writer didn't do the work as was required, we will provide you with revisions free of charge until you are satisfied. Provided you present us with solid reasons, you can as well ask for a different writer, or a complete rewrite. These two options, too, come for free.

We guarantee that all our work is original and plagiarism-free.

We developed a slicky deadline safety system that prevents late submissions at a rate of 99.9%.

Random testimonial

I would like to take this opportunity to express my sincere thanks for your writer who helped me for my previous paper. I got an 'A' grade for this paper. Many thanks for the writer's great work!! :)

–Gina, hired a Essay writer to write for Academic writing project

People seeking our writing services

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