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Our guarantees

Our support managers are responsive, knowledgeable and customer-friendly. Do not hesitate to contact us anytime, with any questions, concerns, or ideas.

If we don't meet your order requirements, and fail to deliver satisfying work revisions, your money will be returned.

If, for some reason, your writer didn't do the work as was required, we will provide you with revisions free of charge until you are satisfied. Provided you present us with solid reasons, you can as well ask for a different writer, or a complete rewrite. These two options, too, come for free.

We guarantee that all our work is original and plagiarism-free.

We developed a slicky deadline safety system that prevents late submissions at a rate of 99.9%.

Answers to Proofreading questions

If you're new to our company, we will pick the best writer for you ourselves. 100% of the time, you'll get a U.S./Canadian/U.K./Australian native editor. If you want your writer be of exact nationality, mention that in your instructions when filling out the order form.

If you are a returning customer, during the ordering process, you will be able to select your editor yourself from the list of those who did editing jobs for you previously. If you want someone different from those on your list, just leave the field empty.

You can talk to us on this matter anytime.

You will receive your work within the timeframe that you'll specify in your order form, no later than that. If the writer submits the work early, you'll get your work even sooner.

Our writers and editors get permanent auto-notifications about approaching deadlines (12/6/2 hours before deadline) to which they must respond affirmatively. If we don't get response from the writer within some time, we assign backup writers to your project. In case, your primary writer fails to deliver your work on time, backup writer delivers it.

Normally, if something goes wrong, we try to contact our customers using any means available. Also, it's a good idea to set your deadline at least 6-12 hours ahead of your actual deadline. This prevents failure almost entirely.

All projects get automatically closed after 10 days of inactivity. In other words, we allow 10 days for revision requests. After that, your writer/editor gets paid and the order becomes non-refundable.

In case you need to re-open your project after 10 days since last submission, contact us.

Yes, in many ways. For every project yo create there's an individual page in your dashboard where you can discuss your project with your writer and site administrators, add files, request (reasonably) unlimited drafts, and send revision requests should there be any issues that you'd want fixed.

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